Please read the following terms and conditions of IncredibleToy Online Service Agreement carefully. By accessing the information on IncredibleToy site you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions you may not access IncredibleToy site.

Order Terms & Conditions

Product Return Policies:

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling and subject to a 15% restocking fee). Please return the items in their original packaging within 15 days to the address on your packing slip. Items returned without original packaging and IncredibleToy confirmation # will NOT be exchanged or refunded so please keep all packaging for the 15 day return period.

Returning Videos:

Due to the ease of duplication, video and audiotapes are returnable only if the seal is unbroken. You may return unopened videos for up to ninety days after purchase. In exchange, you will receive either a store credit in the amount of the purchase (minus the cost of shipping and handling) or a replacement item of the same value. We can only accept opened videos for return if they are broken or defective, in which case we will send you another copy of the same video at our cost. We cannot offer credit or an exchange for a different product for any video that has been opened. Before you return any item, please contact our Customer Service Department at (801) 965-1725 M-F 11am-7pm Mountain Standard Time or email Suport@IncredibleToy.com. In your return package please include: The packing slip A note telling us what the problem was & an exchange for another item. Please allow up to 3 weeks to receive your replacement or refund. We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Inventory information:

We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

Back-orders (Out-Of-Stock Items): Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog. Note: we never charge your credit card until the item ships; therefore, no adjustment will need to be made to your credit card upon order cancellation.

Customer Care: IncredibleToy will make every effort to respond to your customer care, feedback and order information as quickly as possible. However, due to the fact that we are in our earliest stages of development, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our Contact Us page, and throughout the site. If you prefer, you can also fax us at (801) 965-1725 or send us mail at IncredibleToy 4330 W. 3500 S. West Valley City, Utah 84120 USA.